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Return Policy

Shipping & Delivery

Returns and Exchanges are accepted on items that are unused, unworn, and are in new condition for Store Credit Only. The item must have the original receipt and have ALL tags attached. Once returned items are received and checked, a store credit will be issued to the customer. We do not refund Credit Cards. Returns & Exchanges must be postmarked within 14 days from the date that your order was shipped. does not refund shipping and handling charges.

Return/Exchange Process

To initiate the return and/or exchange process, please email to receive a RA#. Once we receive your email, we will email you the number within 24 hours. With this number on the outside of the box, please mail your return to:

Jordann Jewelry
326 South County Road
Palm Beach, FL 33480
(561) 832-1225

Please include the original sales receipt (or copy) and fill out the return/exchange form. Please use care when shipping your package back. We suggest using a traceable and insured method as we are not responsible for packages that we do not ship. If you are sending back an exchange, once we have received your package an email will be sent to notify you and update you on the status of your exchange. A $6.00 shipping fee will be charged to your credit card to send the new item to you. If you are sending back a return, once we have received your return, we will send you an email confirmation to inform you that we have processed your request. You will be issued a store credit to use towards your next purchase.